PROMOTIONS

I HAVE MORE THAN ONE ACCOUNT. CAN THEY BE COMBINED?

Absolutely. Just call us at 800-680-0966.

HOW DO I CANCEL MY KEDS ACCOUNT?

Contact us at 800-680-0966 to cancel your Keds account.

ORDERS

MY ORDER WAS NOT PROCESSED AND THERE WAS A CHARGE ON MY ACCOUNT. WHEN WILL THE CHARGE BE REMOVED?
If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2-10 business days. For more information, contact your credit card company or bank to find out when the hold will be released. 

If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.

CAN I CHANGE OR CANCEL MY ORDER?

Please contact us at 800-680-0966 to make any changes to your order.

Please be advised that we currently process privacy requests solely for individuals residing in the United States and Canada. Should you have any inquiries or require assistance, please do not hesitate to contact our support team.