Returns & Exchanges

Returns are free…and easy!

We want you to love every Keds.com purchase, so we’ve made it simple for you to return anything that isn’t exactly what you wanted.

Not quite right?

We’re happy to accept returns for items purchased on our site that are unworn and are returned within 45 days of purchase (invoice date).

How to Send Back Your Return:

  • Pack the merchandise in its original packaging. (Don’t have the original?
    Any box will do!)
  • Print the PDF containing your pre-paid shipping label and return document that was provided after filling out the form above.
  • Don’t have a printer? Call Customer Service (1-800-680-0966) for help!
  • Place the pre-paid shipping label on the outside of the box.
  • Make sure to keep your shipping receipt number for reference and tracking.
  • A refund for the value of the returned merchandise will be credited to the original form of payment used to purchase. It may take 1-2 billing cycles to appear on your statement, depending on your bank.
  • If you used a Keds gift card for your purchase, a new gift card for the amount of your refund will be sent to your billing address. If you used a credit card in combination with a gift card, the entire refund amount will be credited to the credit card.

Receive a damaged item?

Get in touch with our Customer Service team (1-800-680-0966) and they’ll get you a replacement or refund ASAP!

Looking to exchange?

Our exchange process is currently under construction. At this time, please follow the return instructions above and place a new order for your replacement item. If you need help or have Qs, reach out to Customer Service.

Please note our Customer Service hours:
M-F, 8am-9pm ET
Sat/Sun, 9am-6pm ET