Returns & Exchanges
Returns are free…and easy!
We want you to love every keds.com purchase, so we’ve made it simple for you to return anything that isn’t exactly what you wanted.
Not quite right?
We’re happy to accept returns for items purchased on our site that are unworn and are returned within 45 days of purchase (invoice date).
Extended Return Policy:
For orders placed between 11/13/2018 – 12/31/2018, consumers will have until 1/31/2019 or 45 days from purchase (whichever is greater).
Here’s how it works:
- Pack the merchandise in its original packaging. (Don’t have the original? Any box will do!)
- Fill out the provided return form and place this in the box along with the completed packing slip, which you can find on the back of your invoice.
- Place both the pre-printed address label AND the provided pre-paid USPS shipping label* on the outside of the box.
- Make sure to keep your shipping receipt number for reference and tracking.
- A refund for the value of the returned merchandise will be credited to the original form of payment used to purchase. It may take 1-2 billing cycles to appear on your statement, depending on your bank.
- If you used a Keds gift card for your purchase, a new gift card for the amount of your refund will be sent to your billing address. If you used a credit card in combination with a gift card, the entire refund amount will be credited to the credit card.
*Can’t find your return shipping label? No problem, our Customer Service team can help: call 1-800-680-0966 or email them at firstname.lastname@example.org.
Receive a damaged item?
Get in touch with our Customer Service team (1-800-680-0966 or email@example.com) and they’ll get you a replacement or refund ASAP!
Looking to exchange?
Our exchange process is currently under construction. At this time, please follow the return instructions above and place a new order for your replacement item. If you need help or have Qs, reach out to Customer Service.