Returns & Exchanges

Returns are easy!

We want you to love every purchase, so we’ve made it simple for you to return anything that isn’t exactly what you wanted.

Not quite right?

We’re happy to accept returns for items purchased on our site that are unworn and are returned within 30 days of purchase (invoice date).

Start Your Return

How to Send Back Your Return:

  • Pack the merchandise in its original packaging. (Don’t have the original?
    Any box will do!)
  • Print the PDF containing your pre-paid shipping label and return document that was provided after filling out the form above.
  • Don’t have a printer? Call Customer Service (1-800-680-0966) for help!
  • Place the pre-paid shipping label on the outside of the box.
  • Make sure to keep your shipping receipt number for reference and tracking.
  • Returns will be refunded to the original card used to purchase the item(s). Please note: A return shipping charge of $5.00 will be deducted from your refund. It may take 1-2 billing cycles to appear on your statement, depending on your bank.
  • If you used a Keds gift card for your purchase, a new gift card for the amount of your refund will be sent to your billing address. If you used a credit card in combination with a gift card, the entire refund amount will be credited to the credit card. A $5.00 return shipping fee will be deducted from your refund.

Receive a damaged item?

Get in touch with our Customer Service team (1-800-680-0966) and they’ll get you a replacement or refund ASAP!

Defective Product

We are sorry you are experiencing an issue with your product! To help expedite your concern, please see the general guidelines below to help determine if your product will be considered defective by our review team.

Definition of a defective product:

  • A Defective Product is an imperfection in a product that has a manufacturing or design defect

Examples of what is not considered defective:

  • Worn stitching, worn soles or frayed webbing due to normal wear
  • Damage that is a result from misuse, normal wear and tear or damage occurred during storage
  • Broken or damaged laces, lace retention devices and worn soles
  • Product acquired from aftermarket sources such as online auction sites, liquidators, consignment shops, private sellers and salesman samples
  • Improper fit. Fit is the responsibility of the owner and should be assured within return window
  • Comfort issues

If you feel your product is defective as a result of a manufacturing or design defect, please call us (800) 288-3124.

Looking to exchange?

Our exchange process is currently under construction. At this time, please follow the return instructions above and place a new order for your replacement item. If you need help or have Qs, reach out to Customer Service.

Please note our Customer Service hours:
M-F, 8am-9pm ET
Sat/Sun, 9am-6pm ET