Customer Service

Shipping Information

Keds.com offers three shipping options, Standard Delivery, Express Delivery and US Postal Service. Orders can be shipped anywhere in the 50 United States, including Alaska, Hawaii, Puerto Rico and US Virgin Islands. Shipping occurs during normal business days (Monday – Friday), excluding postal holidays.

Shipping Schedule

Delivery Service

Estimated Shipping Times

Standard Your order will arrive 5-10 business days after it leaves our warehouse
Express Your order will arrive 2 business days after it leaves our warehouse.

Shipping Charges

Order Total



Up to $14.99 $2.00 $6.50
$15.00 - $74.99 FREE $16.50
$75.00 and over FREE $20.50

A $10.00 surcharge will be applied to all orders shipped to Alaska, Hawaii, Puerto Rico and US Virgin Islands and may take extra delivery time. Orders to APO/FPO will be shipped USPS and may take extra delivery time.

Order Status and Tracking

Order Confirmation

When you place an order on Keds.com, you will receive an Order Confirmation email. If you don't receive this email, contact Customer Service. Once your order has been filled, you will receive a Shipping Notification email. This email will include your tracking number.

Tracking Your Order

If your package was shipped via UPS, you can track your order on their website (www.ups.com) using the tracking number provided in the shipping notification email.

Canceling Orders

At Keds, our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled. If you have questions about making a return once received please refer to our return policy or contact Customer Service at 800-680-0966 between the hours of Mon-Fri, 8am-10pm ET, Sat/Sun, 9am-8pm ET.

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about keds.com

At Keds.com, you will find the complete collection of Keds canvas shoes, including the Keds x kate spade new york collection. In addition to our brand new line of Keds clothing, we carry the full selection of women's Champion Originals, a wide assortment of fashion sneakers and women's slip-ons, our own keds.com exclusive sneakers and even extended widths & sizes for women. We also offers free shipping on all orders, including men's Champion Original, sneakers our women's Comfort Collection shoes and even kid's Keds. If you can't find your favorite shoe at Keds.com, please contact us for assistance!

contact us

CALL US: 1-800-680-0966
Mon-Fri, 8am-10pm ET
Sat & Sun, 9am-8pm ET

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