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Customer Service

Returns & Exchanges

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Thank you for your recent purchase from Keds.com. If you are not satisfied with your order, we want to make it right! Please follow the instructions below so we can process your request as quickly as possible.

For returns:

Return by Mail:

Keds.com will gladly accept returns for merchandise purchased through Keds.com and that meet the following conditions:

  • Merchandise must be returned in its original unworn condition and received WITHIN 45 DAYS OF ORIGINAL PURCHASE (invoice date). Orders returned beyond this time period will not be accepted. Keds.com reserves the right to refuse worn or damaged merchandise.
  • Pack the merchandise in its original packaging or appropriate carton. Enclose the completed packing slip found on the back of the original invoice.
  • Complete the enclosed return form. Peel and stick both the pre-printed address label AND the provided pre-paid USPS shipping label; on the outside of the carton. Return shipping charges of $6.50 will be deducted from your refund. Please keep your shipping receipt number for reference and tracking.
  • A credit for the value of the returned merchandise minus shipping charges of $6.50 will appear on the original credit card used to purchase the item(s). Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.

If you do not have a pre-paid return shipping label, please contact Customer Service at 1-800-680-0966 or at customerservice@Keds.com.


For exchanges:

At this time, we cannot offer exchanges for your returned merchandise. We suggest you return the unwanted item(s), following the return process above, and place a new order for the replacement merchandise through Keds.com. If you need assistance please call Customer Service at 1-800-680-0966. We will process your return immediately upon receipt and credit your account for the merchandise, less the return shipping charges of $6.50.

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about keds.com

At Keds.com, you will find the complete collection of Keds canvas shoes, including the Keds x kate spade new york collection. In addition to our brand new line of Keds clothing, we carry the full selection of women's Champion Originals, a wide assortment of fashion sneakers and women's slip-ons, our own keds.com exclusive sneakers and even extended widths & sizes for women. We also offers free shipping on all orders, including men's Champion Original, sneakers our women's Comfort Collection shoes and even kid's Keds. If you can't find your favorite shoe at Keds.com, please contact us for assistance!

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CALL US: 1-800-680-0966
Mon-Fri, 8am-10pm ET
Sat & Sun, 9am-8pm ET

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