Frequently Asked Questions
A: Shoes are shipped separately from accessory items.Return to Top
A: If the billing information you provide does not match what your bank has on file (including address and telephone number), your order may be delayed. Your order may also be delayed if the billing and shipping address are not the same.Return to Top
A: The time it takes for you to receive your order will depend on your location, the item(s) ordered, and the shipping speed you selected. All shipments take place in two stages: processing and transit.
Processing and packing times are estimated 24-48 hours.
- Standard delivery service 2-6 business days
- Express delivery service 3-4 business days
- Overnight delivery service 1-3 business days
A: We do not offer exchanges at this time. Once we receive the returned items you will be credited back to the original credit card used to make the purchase. Please contact customer service if there are any issues with your order.Return to Top
A: We do not recommend placing your Keds in the washing machine or dryer. We recommend spot washing and drying unless otherwise stated.Return to Top
A: Champions do not have removable insoles.Return to Top
A: We currently accept the following forms of payment:
- American Express
- Master Card
- Discover Card
- PayPal (Must be a U.S. account)
- Keds Gift Cards and Keds Ecards
- Pre-paid gift cards: Visa, MasterCard, American Express
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A: Keds only accepts credit cards issued from U.S. banks with U.S. billing and shipping addresses.Return to Top
A: We collect sales tax on orders delivered to certain jurisdictions. Order totals listed on your screen reflect estimated sales tax. The actual charge to your credit card will reflect the applicable state and local sales taxes and will be calculated at the time you checkout. Your actual tax total will include the correct local sales tax (if applicable). If you have any questions about the tax rate, please CONTACT CUSTOMER SERVICE.Return to Top
A: If you used a credit card or debit card, the charge you see is actually a pre-authorization hold. This is a temporary electronic authorization. The card will not be charged unless the order ships. If you did not complete the order, the hold will drop off your account according to your credit card or bank policy. This generally happens within 2-10 business days. For more information, contact your credit card company or bank to find out when the hold will be released.
If you used PayPal, the charge you see is actually a pre-transaction notification. This notification will drop off your PayPal account within 30 days. Contact PayPal directly to find out exactly when the pending notification will drop off.Return to Top
A: Our goal is to expedite your order as quickly as possible; therefore, once your order is placed it cannot be cancelled or changed.Return to Top